Join our Team


Techno-Functional Support Specialists – Argus/Safety

Job Code : DQ420-23
Posted on : December 30, 2020

Job Location : Bangalore/Noida
Industry : Healthcare/Lifesciences
Discipline : Product Development/Product Consulting


We are looking for experienced Techno/Functional Support Specialists (Tier 2) with hands-on experience in managing and supporting Pharmacovigilance/Safety Applications. The support specialist will be responsible for supporting one or more Vitrana Applications for its customers, responding to, documenting and resolving service tickets in a timely manner according to SLA.


  • Provide Application and Configuration Support to global customers for managing their deployment of Vitrana’s Applications on-premise and on the Cloud.
  • Monitoring the customer facing SaaS Applications and its components on the Cloud
  • Learn Ticket management tools, internal external communication and processes to deliver top quality service.
  • Analyse, identify, and remediate issues within client specific environments.
  • Provide exceptional customer service via phone, email and service desk tool as appropriate
  • Resolve incidents including troubleshooting hardware and software issues
  • Perform user administration and configuration activities
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources


  • 4-6 years of experience in providing Technical/Functional Support in rotational shifts
  • Sound knowledge of Oracle Argus Safety or other PV/Safety systems
  • Good knowledge of SQL and ability to write queries
  • Basic/Working knowledge of Linux Operating System
  • Excellent written and verbal communication skills
  • Experience with ticketing and time tracking procedures.
  • Relentless client-focus, and ability to consistently deliver high-quality customer service.
  • Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
  • Degree in Computer Science, Engineering or equivalent preferred

To apply for the above position, please send your word resumes to by specifying the Job Code.

Vitrana uses cookies to to analyse our traffic and to personalise the content. We also disclose information about your use of our site with our analytics partners. Additional details are available in our cookie policy.

Accept Cookies